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Teleperformance is hiring for inbound and outbound process

0.00 to 2.00 Years   Gurugram   15 Feb, 2023
Teleperformance Global Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings from Teleperformance.!!Bulk hiring for Customer service and sales process.Criteria:-- Minimum Qualification: 12th pass or Graduate- Candidate Should be comfortable with 6 Days working & Rotational Shifts. - Permanent Work from office- Good Communication Skills-Work Location- Gurgaon.Immediate Joiner preferably people staying in GURGAON or DELHI.Roles and Responsibilities :-
    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    Requirements and skills :-
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effective
    To get your interview scheduled, please WhatsApp your resume to HR NEHA(hidden_mobile)ORPlease Walk-in for the great career opportunity with same day selection and offer, on the below mentioned address.Please bring your CV and Aadhar card as well . Download Arogya Setu app in your phone.Please mention my reference HR - NEHA on your resume.INTERVIEW Address :Teleperformance India Private Limited. Plot- 96-97, Udyog Vihar Phase - 4 , Sector -18, Gurgaon, Haryana. ( Near Bharti Airtel Building , Opposite - SEWA TOWER )( Nearest metro station - MG Road) Timing : Monday to Saturday ( 10:30 am - 4:00 pm )Regards,NEHAhidden_mobilehidden_emailRecruitment Team

Keyskills :
customer careoutbound processcommunication skillsinbound processcustomer servicecustomer supportcustomer service operationsoutboundinbound

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