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Training Specialist

2.00 to 5.00 Years   Gurugram   31 Oct, 2022
Wipro Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaProfessional / Soft Skills TrainingTechnical / Process Training
EmploymentTypeFull-time

Job Description

    India Customer Care | Job Descriptor Sr. Executive (Training) Wipro Designation: Sr. Executive (Training) Wipro Band: B1 Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training plans and processes to meet business objectives and conduct domain and client specific trainings. Responsibilities: - 1. Training Delivery & Support Training delivery on Medical and Health Benefits, Defined Contribution and Defined Benefits. Training on Tools (CSPRO, TBA, Knowledge Central, U-Point, Assist, ALIS) Training on client specific domain and tools Conduct training refreshers and domain boot camps Understand business requirements on domain and contribute to module creation and customization. Understand virtual training environment, virtual training delivery to enhance engagement, participation, and performance Handle day to day batch management and keep training manager and stakeholders updated Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses 2. MIS & Data Management Compile, track, and report metrics to measure training effectiveness (Learning plans, course completions) Monitoring learners schedule adherence, learner status report Collation and analysis on participation, behavior, and tardiness Analysis of the mock calls for learners (Call Flow & Domain Knowledge) 4. Stakeholder Management Ensure that delivery expectations are clarified for any ad-hoc requests and business is informed of delays in advance Keeping business informed about the performance and progress of the batch with regular updates/reports Raising red flags in a timely manner to mitigate any delivery risks 5. Team Responsibilities Openness to share and learn best practices in the team Focus on delivering as a team while executing individual responsibilities Maintain schedule adherence (leave planning, shift timing, batch schedules) Openness to share/receive feedback and work on the same Take & demonstrate ownership/accountability of assigned tasks Additional Info: Aptitude towards Quality Control (maintain Quality metrics as per client standards) Facilitation Skills: Should possess excellent facilitation skills. Adaptability to different styles of training and execution (understanding learner s ability and culture -US/Canada) Coaching and feedback skills: should possess excellent coaching and feedback skills Good communication skills (both written and verbal) Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point Has experience in reporting out data or creating dashboards. Education, Experience and Preferred Skills Total work experience should be 2.5 years or more (after Graduation in any discipline) Experience in Customer Service Preferably U.S. process Experience in US Benefits domain training (preferably Medical & Health Benefits, Payroll related Payroll (Empl Helpdesk),

Keyskills :
customer relationsred flagsdesignquality controlcustomer carems officecoachingsoft skills

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