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Vacant for Identity Operations Analyst

2.00 to 5.00 Years   Gurugram   04 Aug, 2022
NTT Global Delivery Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Req ID: 123392 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Identity Operations Analyst to join our team in Gurgaon, Hary na (IN-HR), India (IN). Role
    • The Identity Operations Analyst is responsible for assisting in supporting and optimizing IAM systems to ensure the integrity and availability of authentication, authorization, and identity related services. This position will work with peer service areas and technology owners globally in order to support new and existing integrations in regard to identity life-cycle and security. This position must be able to provide Tier 1-2 technical support for resolving incidents, requests, training, and maintaining systems. This position must work effectively with managerial and technical team members in order to achieve defined goals and objectives.
    Responsibilities
    • Be the front-line support for our OKTA Identity platform and all the various integrations that impact our end users
    • Work with support teams from all over the world to troubleshoot Identity issues as it applies to user experience including but not limited to
      • Login issues
      • Account resets
      • MFA resets and configuration
      • Identity flow issues
      • Log / error management
      • Documentation and training
    • Answer support calls and mange support tickets
    • Participate on new integrations to understand the nuances and complexities required to support the new customer or application
    • Ensure processing and response to IAM requests to deliver premium services to the organization
    • Support both enterprise and regional identity directories and the services they provide (Identity, application integration, replication, security, access management, etc.)
    • Support various directories for these integrations including Okta, Active Directory, and Azure Active Directory
    About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. Job Segment: User Experience, Consulting, Technical Support, Technology ,

Keyskills :
customer relationsreportingmisslaaccountsit servicesdata servicesuser experienceactive directorybusiness processwork effectivelytechnical support

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