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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
To perform problem management ( KEDB , Trend analysis , root cause analysis) and Levell -3 support on Cisco IPT service to customers.To Analyse & contribute end to end voice problems resolution , 24x7 across all underlying infrastructure/ technologies by providing high level of technical support.To timely execute complex changes on IPT solution.Issue adhoc trend analysis reports , issue/ follow -up on Service Improvement Plan and issue recommendations. Maintain Problem Management DB.about you Qualified in Cisco product suites , CUCM , voice gateway. Qualified on Network , LAN/ WAN topologies and protocols Qualified on Voice protocols ( H323 , MGCP , SIP ,) Ability to carefully plan and co -ordinate work according to a demanding time schedule Strong knowledge of Cisco Voice Gateways , SIP/ H.323/ MGCP Excellent interpersonal and communication skills with the ability to operate in a multi -cultural and cross -functional organisation. Good office automation and PC literacy skills. Exceptional networking/ communications background. Service oriented , customer focused , and have the ability to resolve complex - problems through a calculated and methodical approach. Engineering degree in telecommunication or Equivalent Formal certifications (i.e.CCVP , CCIE -voice) additional information ,
Keyskills :
ciscoipt rootcause ciscovoice trendanalysis voicegateways customerfocus ts officeautomation problemmanagement serviceimprovement communicationskills wan sip ipt ccie cucm mgcp h323 24x7 nalysisrep