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| Job Location | Guwahati |
| Education | Not Mentioned |
| Salary | Rs 50,000 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / HelpdeskApplication Programming / Maintenance |
| EmploymentType | Full-time |
Key Responsibilities :Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA Complies with all applicable company policies and procedures to meet the SOPs and company standards Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion % Ensures quality customer service for internal and external customers Identifies and assesses customers / patients requirements quickly and accurately; Solves issues / problems systematically, using sound business judgment Consistently meets established productivity, schedule adherence and Quality standards Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customersinterested candidates are required to send their resume to: tecksolutions8farm@gmail.com
Keyskills :
outsourcingwritingautomationusinessprocessqualitystandardscustomerservicedataentry