| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Guwahati |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 4.0 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | RecruitmentOil & Gas Engineering |
| EmploymentType | Full-time |
Develop help desk service strategy keeping in mind the companys objectives Interview possible candidates for help desk positions Handle the hiring procedure in sync with the HR department Provide needed training to new help desk employees based on the type of work assigned to them Give presentations for the benefit of new and existing employees Supervise incoming and outgoing calls to ensure service quality Listen in on calls through specialized equipment to make sure that the help desk task is providing appropriate answers to customers questions Make sure that help desk workers are responding to customers answers as per company protocols Oversee customers requests and assist with problem-solving Create and manage processes for communicating outage to customers Troubleshoot customers problems over the telephone especially in the event of a complicated issue Determine appropriate action for each problem and ensure that help desk personnel carry them out Update companys reporting system by entering important information and prepare reports In case of any chronic hardware or software problems at the companys end, formulate a telephone script to be recited for each call Train employees to deal with customers using tact and good judgment
Keyskills :
coachingslareportinghelpdesktrainingstrategyatmsoftwareusinessprocesstrainemployeesequipmentproblemsolvingapplicationsoftwarehardwarebehavioraltrainingspecializedequipmentlistenservicequalityservicestrategy