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| Job Location | Guwahati |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 8 Lakh/Yr |
| Industry | Aviation / Airline |
| Functional Area | Airport / Airline Ground OperationsCabin Crew |
| EmploymentType | Full-time |
Job DescriptionAn airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.Education RequirementsYou must have a high school diploma or GED to be eligible for an airline customer service agent position. Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position. Some airlines have other specific requirements such as the physical ability to lift 75 pounds or work in noisy conditions. If you have an interest in working in a specific country, language proficiency may be required. Training for this position occurs upon selection for the position.INTERESTED CANDIDATE SEND CV THIS MAIL IDavitaionjobs888@gmail.comH.R NIHARIKA JAISHWAL8527994869
Keyskills :
pressuretrainingaustralasiaweatherreservationseducationworkdayboardingaggagehandlingsystemscustomerservicecommunicationskillscomputerskillsstrongcommunicationskillscustomerloyaltycallcenter