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Customer Support Associate

2.00 to 6.00 Years Gwalior,Other Madhya Pradesh 22 Feb, 2025

Job Location	Gwalior,Other Madhya Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Responsible for taking orders confirmation from customers via phone calls, emails, or other communication channels. Provide excellent customer service and address any inquiries or concerns related to orders, products, or services. Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction. Maintain accurate and up-to-date records of customer interactions, order details, and issue resolutions in the database or CRM system. Collaborate with other departments such as logistics, sales, and finance to ensure smooth order processing and timely deliveries. Assist customers in navigating the companys website or online ordering platform, offering guidance and troubleshooting assistance. Handle escalated customer issues and resolve them in a professional and timely manner. Follow up with customers to ensure their issues are resolved and gather feedback on their experience with the support service.Job Type: Full-timeSchedule: Day shiftAbility to commute/relocate: Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)Education: Bachelors (Required)Experience: Customer service: 2 years (Required) total work: 2 years (Required)Language: English (Required)Work Location: In personSpeak with the employer91 hidden_mobile,

Keyskills :
Customer ServiceCommunicationProblem SolvingDatabase ManagementCollaboration

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Customer Support Associate

Job Description

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