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Support & Adoption Executive

0.00 to 3.00 Years Gwalior,Other Madhya Pradesh 08 Mar, 2025

Job Location	Gwalior,Other Madhya Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Title: Support & Adoption ExecutiveLocation: GwaliorEmployment Type: Full-timeAbout the Role:We are looking for dedicated Support & Adoption Executives to assist customers in effectively using Truesales Applications. This role involves handling customer queries, resolving technical issues, and driving product adoption by ensuring users maximize the platforms benefits.Key Responsibilities:Provide first-line support to customers via calls, emails, and chat.Assist users with queries related to Truesales Pharma, troubleshooting issues, and guiding them through solutions.Train and onboard new customers, ensuring a smooth adoption process.Document and track customer issues, escalating complex cases to the technical team if required.Gather user feedback and suggest improvements for better customer experience.Ensure a high level of customer satisfaction by providing prompt and effective solutions.Required Skills & Qualifications:0-2 years of experience in customer support, technical support, or a similar role.Strong communication skills in English and [local language, if applicable].Ability to quickly grasp and explain software functionalities.Basic knowledge of CRM tools or SaaS-based applications is a plus.Problem-solving mindset with a customer-first approach.Why Join Us Opportunity to work with a growing SaaS product in the pharmaceutical domain.Hands-on experience in customer engagement and product adoption.,

Keyskills :
Customer SupportTechnical SupportCommunication SkillsProblemsolvingCRM tools

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Job Description

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