Account Executive - Facebook

Job Description

Facebook Program OverviewFacebook is planning to bring in a wide variety of short videos by motivatingpopular/influencing content creators to sign up on the platform and gain tractionwith its users.Regalix has partnered with Facebook for the Program Management of this initiativefor the timely delivery of the content and to ensure that the content is as per theprogram guidelines.Regalix shall employ a team of experienced account executives for programmanagement which includes - Onboarding of Content Creators, Monitoring andfollow up with the content creators to ensure deliverables are met, content audit asper the guidelines, reporting and payment processing to the content creators.Job DescriptionAccount Executives who are inquisitive to reach out to the content creators andtalent agencies and enable them to create their account, troubleshooting, draftingcontracts between the Regalix and the content creator and also audit the contentbased on multiple parameters i.e., created by the content creator.Roles & Responsibilities Reaching out to the content creators/agencies as per the given database Providing Troubleshooting and support to content creators for accountcreation and verification Creating/drafting agreements, followup with the content creators to ensurethat the engagement with them is valid and within the terms of the contract Monitoring the performance of the content creators against theirdeliverables/targets which are defined by the client Audit of the short video content as per the program guidelines Meet QA/QC requirements and other key performance metrics Follow Up with the content creators for any special projects or live sessions Shift and schedule adherence Set high standards of performance for self; assuming responsibility andaccountability for successfully completing the assignments/tasksDisplay expertise thorough understanding of products and processes Keep the businesses owners and other key stakeholders informed andupdated through the process Escalate problems/issues to the Supervisor/SME when warranted Strict adherence to company policies and processes Effective use of toolsCompetencies Customer Service Acumen - Understanding of how to best approach thecontent creators and following up with them in order to complete thetasks/deliverable Customer Success - Doing the right thing for customers Consulting - Analyze, interpret and advise in order to help client/customer tomake the best possible choices and provide solutions to meet their strategicgoals Delivering Results - Maintaining a high level of commitment to personallygetting things done Quality Focus - Promoting and maintaining high standards of quality atwork Customer Service - Recognizing and understanding customers needs anddelivering in a manner that exceeds customers expectations Functional Acumen - Having the skills, knowledge and abilities necessary tobe effective in the specific functional content of a job Policies, Processes And Procedures - Following organisational proceduresand guidelines to accomplish objectives Interpersonal Communication - Communicating clearly and effectively withpeople inside and outside of the organisation Planning And Organising - Effectively organising and planning workaccording to organisational needs by defining objectives and anticipatingneeds and priorities Adapting To Change - Adapting to changing situations and restructuringtasks and priorities as changes occur within the business and organisationContinuous Learning - Striving to expand knowledge and refine skills througheducation and training. Inspiring others to develop and refine knowledgeand skills relevant to their work Interpersonal Competencies: a positive, confident and determined approach resilience and the ability to cope with rejection a high degree of self-motivation and ambition the skills to work both independently and as part of a team the capability to flourish in a competitive environment

Keyskills :
program managementreachscheduleinterpersonal communicationperformance metricscustomer serviceplanningvideobusinessspecial projectspayment processingdatabaseadherencesetfollowing upsowmetricsaccount executivesreportingstatementsfaceb