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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Accountabilities Service Excellence/Service Quality o Provide end to end service integration o Represent single point of contact to account in meeting delivery and service level agreement requirements o Initiate root cause analysis to prevent problem reoccurrence o Negotiates with the customer on aspects of operational delivery o Drives achievement of customer satisfaction and Service Excellence targets o Ensure timely achievement of contracted deliverables and compliance to SLAs o Monitor service levels and drive corrective action Cost Management/Optimization o Create and execute account productivity plans with capabilities including best shore/labour sourcing plans o Identify and proactively pursue opportunities for increased productivity o Negotiate removal of client barriers to productivity o Create timely demand forecast for capability resource and capacity consumption (e.g. server builds, decommissions, etc.) o Engage customer/account team to produce growth forecast o Coordinate resource and capacity fulfilment from the capabilities and 3rd party providers Financial Management o Establish and manage Business Partner Agreements (BPAs) with all relevant capabilities o Manage monthly costs from capabilities and 3rd parties in line with agreements o Provide input for budget and flash forecasts o Drive delivery costs across capabilities (onshore and best shore) to achieve budget targets and in-line with POR expectations. o Guide staffing and capital demand/consumption across capabilities (onshore and best shore) ensuring in line with aspire and POR expectations Education and Experience Required 10+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total). Knowledge and Skills Required First Level University Degree or equivalent 10+ years relevant business experience with multiple customers Track record in successfully achieving/exceeding operational goals Proven delivery track record with full P&L management Multi-cultural and multi-country experience desired ITIL/ITSM experience New business development experience would be an advantage Knowledge and Skills Ability to build & sustain strong customer relationship at the senior level Help clients and AEs realize expansion opportunities through ITO portfolio offerings and services Strong influence & negotiation skills Demonstrated ability in financial management of a P&L Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively Applies appropriate knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support Coaches, mentors and develops ADMs Ability to develop & present high impact message to senior level management Industry sector knowledge (finance, manufacturing, etc.), or cross-industry skills developed from multiple customer sectors Crisis & conflict managementSalary: Not Disclosed by RecruiterIndustry: IT-Software / Software ServicesFunctional Area: IT Software - Application Programming, MaintenanceRole Category: Programming & DesignRole: Project LeadEmployment Type: Full Time, Permanent ,
Keyskills :
root it aes resentationskills servicelevels newbusiness rootcause financialmanagement newbusinessdevelopment businessdevelopment servicelevel applicationprogramming rootcauseanalysis businessmanagement statementsofworksow computerscience