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Ad Manager - Technical Account Specialist

Fresher   Hyderabad   13 Jul, 2026
HCL Technologies Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    As a TAS, you will serve as the Technical Account Specialist for a select group of global, high-revenue enterprise publishers. This is a senior-level position that combines Strategic AdTech Consulting and Premium customer support.You will be responsible for the end-to-end technical success of partners operating at a large scale, managing complex ad-serving architectures across Web, Mobile App, and OTT/Video. You will act as an expert on the digital marketing ecosystem, ensuring partners optimize their entire AdStack and programmatic yield.Key Responsibilities
    • Header Bidding, Open Bidding, and RTB auctions to drive revenue growth.
    • Cross-Platform Architecture: Deliver scalable solutions for ad serving across Web (GPT), Mobile App (SDK), and Video (VAST/VMAP) environments.
    • Programmatic Yield Optimization: Identify and resolve bottlenecks in Ecosystem Troubleshooting: Investigate complex issues such as mediation source failures, A/B testing logic bugs, and reporting discrepancies between AdStack components.
    • Partner-Engineering Bridge: Translate publisher requirements into actionable feature requests for internal Engineering and Product teams to improve platform serviceability.
    • Executive Technical Support: Manage high-stakes technical escalations via tickets and live consultations, explaining complex auction dynamics to non-technical stakeholders.
    Technical Skills Required (must have)
    • Deep understanding of programmatic ad serving (PMP, Programmatic guaranteed etc.)
    • Knowledge of full AdStack, including Ad Manager, Header Bidding wrappers, and Open Bidding configurations.
    • Deep understanding of RTB protocols, VAST/VMAP formats, and native ad implementations.
    General Requirements for All Roles
    • Shift: US Shifts (Night Shifts)
    • Customer Service Skills: Empathy, ownership, and sincerity are crucial.
    • Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)
    Perks & Benefits:
    • Shift Timings: Rotational Shifts
    • Working Days: 5 Days (Work from Office)
    • Week Offs: Saturday & Sunday Fixed Off
    • Cab Facility: Both Sides (chargeable)
    • Employment Type: Full-Time
    Phone: Kiran - hidden_mobile (please call us only if you have relevant experience)

Keyskills :
sspprogrammatic media buyingtroubleshootingdspmanagergam

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