Administrator

Job Description

The ServiceNow developer is the technology subject matter expert responsible for the analysis, design, development and implementation of software projects on the ServiceNow platform. The developer will work closely with the Platform Architect and Application/Process owners to ensure that administration and implementation are conducted as per policy, procedures and best practices.

Primary Skills

• Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform;

• Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Configuration Management (CMDB), CASS, ORC Ideation & Demand, Governance, Risk, Compliance (GRC) and Reporting / Performance Analytics;

• ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups and roles;

• Help transform business and technical requirements into implementation plans; Document requirements, develop technical specifications, maintain architecture / integration documentation;

• Works with product team to ensure user stories are developer-ready, easy to understand, and testable;

• Formulate testing approach, develop test cases, and deploy code into Production in defined releases;

• Formulate and socialise development best practices within ServiceNow, utilise team development features within ServiceNow to maximize productivity and effectiveness;

• Analyse, troubleshoot, and fix identified ServiceNow system issues / operational support tickets;

• Facilitates releases and deployments across environments;

• Promote governance through environment creation, modification, release and deployment;

• Provide support and champion professional team development;

• Have ability to work within restrictive timeframes and be able to manage conflicting priorities;

• Minimum 3 years of experience with ITIL-based processes and tool or equivalent experience supporting applications used internally by IT;

• Thorough knowledge of service delivery processes and how these are automated within ServiceNow;

• 2+ years experience developing on the ServiceNow platform;

• Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog;

• Experience in the IT Operations Management (ITOM) space including Event Management, Release Management, Discovery +CMDB, Service Mapping and Orchestration is preferred;

• Experience in the Business Management (ITBM) space including PPM, GRC, Performance Analytics and Financial Management is preferred;

• Experience with Portal Development; and front-end solutions in Jelly or AngularJS

• Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.

• 2+ years experience administering the ServiceNow platform;

• Performing health checks, monitoring performance and mitigating issues;

• Managing users, groups, and roles;

• Upgrading patches and families;

• Cloning over lower environments;

• Providing advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis.

• 1+ years of experience with the following: HTML, CSS, XML, JavaScript, PowerShell, Perl and Python;

• Experience integrating third-party software and APIs with ServiceNow using REST and SOAP;

• Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers;

• Experience with Agile/Scrum concepts and tools.

• ITILv3 certified is preferred;

• ServiceNow Administrator certification is preferred;

• ServiceNow Developer certification is preferred.

Keyskills :
it operations managementfront end test casesroot cause user storiesmusic making it operationsbusiness rules