Analyst FFO Analytics

Job Description

Your responsibilities: Provide sales force analytics support to Novartis internal customers (CPOs Regional marketing and sales teams) on various low-medium complexity sales force analytical reports. Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. Support GBS-GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories. Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service o Customer segmentation targeting o Field-force optimization o Territory alignment o Incentive compensation (Plan-Design-Admin) o Territory sales performance reports o Activity (QTQ) performance reports o Others SFE support o Call plan management o Territory action plan report Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services Support in creation and maintenance of standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc Support team leaders in recruitment and on-boarding of new associates within the organization Participate in various knowledge sharing sessions that enables growth and improves quality of GCO Hyd deliverables across the function Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes Comply to all Novartis operating procedures as per legal / IT / HR requirements Business Results: Quality KPI targets met as per business expectations Good customer satisfaction scores All projects delivered as per customer expectations Strategy/Customer Focus: Drive design and enhancement of existing services / deliverables Internal customer satisfaction with quality of services provided. Capabilities Expertize: Learning agility Ability to manage multiple stakeholders Project Management Pharmaceutical industry domain knowledge Market research background Advanced MS-office skills (MS-Excel and MS-PowerPoint) VBA and MS-Access knowledge will be an added advantage Soft Skills: Good presentation skills Interpersonal and communication skills Ability to operate effectively in an international matrix environment. Strong stakeholder management skills Strong team player who is dynamic and result oriented Minimum requirements

Desirable requirements: MBA with Graduate / Post Graduate in Medicine (MD/MBBS/BDS) Pharmacy / Life Sciences Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage - Experience (2-3 years) in sales force analytics in a market research firm or pharmaceutical company or Pharma KPO - Should have an understanding of Pharmaceutical business including its regulatory environment - Strong analytical thinking with problem solving approach - Should have worked in an international company with exposure to working in cross-cultural environment - Should be customer service oriented - Strong and proactive business results-focus, and proven ability to provide insights that increase productivity

Keyskills :
standardoperatingprocedures msoffice msaccess lifesciences timetracking marketresearch problemsolving customerservice managementskills tatementsofw ksow advancedmsofficeskills territ ysales