android messages/ u3/u4/p1 / Nitin Jagdale

Job Description

Additional Information :- Should be open for 24 7 since this is support work. Band U Experience 4 years Track Android Development, SMS, MMS, RCS, SIP and IMS Reports To Product Support Lead Direct Reports 0 Total Reports 0 Version 1.0 Principal Accountabilities Very good communication skills in English both written and verbal. Ability to liaise between client partners and clients in a professional and empathetic way. Expertise in testing and triaging bugs related to multiple device manufacturers. Ability to troubleshoot the bug and different types of crash reports. Troubleshoot country level, carrier level message delivery issues Strong knowledge in adb shell to capture logs install/upgrade/resolve. Timely resolution of issues raised with internal clients. Experienced in troubleshooting technical issues including capture and analysis of android client application logs. Open to work in challenging environment that improve the operations. Willing to work in operation environment. Should have good understanding on (RCS) integrations with GSM strong knowledge. Skill Set Area of expertise Technical/Functional knowledge Programming language Android Application Knowledge Analysis Tools Code search, Logcat , Wireshark, ADB and Android Bug Report tool Mobile Mirroring Tools Headspin and Moreto Operating System Linux, Windows and MAC Issue Tracker Tools Buganizer Database Sqlite DB and Telephony DB Protocols SMS, MMS, SIP, IMS and RCS Band U4 Experience 3 to 6 years Track RCS, Android Application & Framework development Reports To Product Support Manager Direct Reports 0 Total Reports 0 Version 1.0 Principal Accountabilities UI/UX issues with PM/UX sign off, functionality & feature implementations based on PM sign off. Handle P2, P3 & P4 issues, mostly to prevent noise to Eng and/or close. Work on root cause analysis & identification. Writing CTS Test-Cases in Telephony Framework (AOSP). Writing Automation Test-Cases based on Arigato and Robolectric frameworks for Android applications. Work closely with product support team on finding root cause through log analysis with accurate quality. Perform Quality reviews and provide necessary training to the team. Provide necessary support and guidance to the team to ensure optimal performance. Assess the performance of the associates, facilitate competency building and growth. Measure learning objectives in accordance with training needs. Release notes, Product understanding and feature understanding are also included. Prepare and review technical documents wherever necessary. Open to learn & work on new scripting languages, which are used in automating the tools that improve the work and reporting to the project team. Play a role in reducing the gap between the product support team and internal team for technical queries. Area of expertise Technical/Functional knowledge Programming Language Android SDK , Android Framework and Java Protocols SMS, MMS, RCS, SIP, IMS TestCase Frameworks CTS, Roboelectric, Arigato and Espresso IDE Intellij, Android Studio with Blaze Tools Gerrit, Critique, Piper, Cider and Code search Networking tools WireShark, Sip rocket Cloud Google Cloud Platform Operating System Linux, Windows and MAC Issue Tracker Tools Buganizer Log Analysis Tools Logcat and Android Bug Report Mobile Mirroring Tools Moreto and Headspin Database Sqlite, Telephony Provider Band U Experience 5 years Track Android, SMS, MMS, RCS, SIP and IMS Reports To Product Support Manager Direct Reports 0 Total Reports 0 Version 1.0 Principal Accountabilities Very good communication skills in English both written and verbal. Maintain monitor and provide technical support to product support engineers. Handles Operation activities , Calls and emails from customers. Prepare project plans and update daily status, weekly and monthly reports. Perform Quality reviews and provide necessary training to the team. Provide necessary support and guidance to the team to ensure optimal performance. Assess the performance of the associates, facilitate competency building and growth. Measure learning objectives in accordance with training needs. Release notes, Product understanding and feature understanding are also included. Active participation in Organization and unit level initiatives like recruitment activities, knowledge sharing, seminars, white papers, and process development. Prepare and review process documents wherever necessary. Play a role in reducing the gap between the product support team and partners for technical and process queries. Should be self initiator with ownership and flexible. Responsible for leading and managing support engineers in analysis and troubleshooting. Skill Set Area of expertise Technical/Functional Expertise Programming language Android Expertise Analysis Tools Code search, ADB and Android Bug Report tool Mobile Mirroring Tools Headspin and Moreto Cloud Google Cloud Platform ( Good to have ) Operating System Linux, Windows and MAC Issue Tracker Tools Buganizer Database Sqlite DB and Telephony DB Protocols SMS, MMS, SIP, IMS and RCS ,

Keyskills :
root cause analysisgoogle cloud platform root causeandroid sdk log analysiswhite papers project plansrelease notes