ApplicationSpecialist

Job Description

The Financial Modeling & Client Operations teams are primary touchpoints for our clients and are the face of the company. Going above and beyond in our service offering is where these teams add value. The Financial Modeling team is a powerful synergy of diverse skills, talents and cultures spread across multiple locations. We are customer- focused and results- oriented providing exposure to a wide array of products, platforms and processes globally. We nurture open and transparent communication, and a great work- life balance, with a positive work culture where team members are recognized for their work. We meet challenges head- on and work for solutions as one team. We work hard and play harder we participate in cultural and sports events within as well as outside of the company, and also contribute back to the society through the company s corporate social responsibility efforts. The Impact: This global, seasoned team specializes in onboarding and client adoption for our desktop platforms including the Market Intelligence and S&P Capital IQ Excel Addins, OfficeTools/ PresCenter, Screening, Charting and Proprietary Data capabilities. Comprised of former investment professionals, MBA s, and CFA charterholders, this team is charged with understanding our clients needs and objectives and providing solutions to improve their workflows. What s in it for you: As an Application Specialist in Financial Modeling, you will learn, explore, educate and support usage of EXCEL- BASED products and financial information via customers of capital and commodity markets, where you will hold diagnostic/ investigative conversations with clients to drive product usage, retention and revenue. You will leverage your financial market knowledge, your strong customer service skills and exceptional troubleshooting abilities to help the clients with their requests, while showcasing your vast knowledge of our tools, our data and the industries we cover. Many of the Fortune 500 companies in the world will be asking your help to find solutions to their challenges. You will also be the Client s advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc. ) You will also play a major role in executing and improving BAU proactive processes to prevent issues and improve delivery quality to our clients. In the process, you will suggest improvements to the product as well as perform Agile- based User- Acceptance- Testing to curb issues even before they hit our clients. Responsibilities: Develop financial models in MS Office products for internal/ external clients to help them in their routine workflow/ analysis. Consistently make proactive suggestions in regards to product usability, presentation, and data quality. As occasionally required, partner with Sales and Relationship Managers as a subject matter expert on our analytical solutions in engagement with clients. Be the primary point of contact for providing critical research and value- adding knowledge to our diverse client base at various financial institutions, corporations, government organizations and universities. Support the client base in their research by responding to their requests which come in via calls, e- mails and other forms of communication. Conduct direct interactions with clients through phone, email and video conferences, as they relate to industry, platform and data questions. What We re Looking For: Master s Degree in Finance, Business. Candidates pursuing the CFA charter is a plus. Proficiency in MS Office products (Excel/ Word/ PPT) required; understanding of databases is a plus. VBA knowledge is preferred Strong analytical and problem- solving skills Good knowledge and understanding of capital and commodity markets Good understanding of accounting standards. Strong communication and interpersonal skills. Fluency and eloquence in English is required. Experience with Salesforce or similar CRM applications is a plus. Willingness to work in rotational shifts.,

Keyskills :
msofficemarketknowledgeexternalclientsindustryresearchcommercialmodelsatesocialresponsibility