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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Advertising / MR / PR / Events |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
JobDescription : S&P Global Platts The Role : Application Support AnalystThe Location : Hyderabad and GurgaonGrade 8A The Team : You will be working within the Operations team within Platts in either Hyderabad or Gurgaon. The Impact :Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. What s in it for you :Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. . Responsibilities :Level 2 support technician in a high quality 24 X 7 technical system/ application support Team. Providing support to Platts applications that are utilized by both an internal & external Global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. What We re Looking For :Basic Qualifications : Excellent verbal and written business English communication skills. Candidate must be confident, self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users and technical teams with different levels of technical knowledge. Able to operate under pressure and in time sensitive support environments. Bachelor s Degree in an IT related field preferred An active member of the Level 2 Application and Middleware Support team following the guidelines of established policies and ITIL framework.,
Keyskills :
operatingsystemsitilbasicenglishsoftwareoperationsmiddlewarecommunicationlobalapplicationsuppcustomersuppbusinessenglishapplicationsuppbusinesspressurecomponentsmonitingGlobalAppl