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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | FMCG / F&B |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Bring your passion and talent to our stage and share our PepsiCo vision to Be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. Winning with Purpose reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business.Come join our Global Business Services function that leverages our scale globally and strengthens and builds capabilities to fuel our growthWe are seeking an Sr. Manager, Mobility and Executive Support responsible to support to provide onsite support, including managing provider resources, escalation POC, and provide L3 support.Qualifications/ RequirementsKey Qualification/ Requirements:Follows PepsiCo ITSM processes and governs it based on Global IT processesWorks with the Services provider and escalates with their counterparts and global counterpartsWorks with the Service Desk on any L3 support requirements and enables shift left capabilitiesExecutives and Executive Assistants have direct access to request service by calling the technicians directly via an Executive Support numberTechs rotate on- call support 24x7Liaison to other IT teamsServes as a customer advocate and evaluator of the executive s issues and needsManages the executive s expectations regarding new technologyTesting and implementation is often performed, and training is given on a 1:1 basis with the executiveThe executive support role is a full- service role offering support to the executive while in the office as well as home visits when necessaryProvides support to onsite and offsite high visibility meetings.Proactively refresh executive hardware (i.e. Computers, Macs, iPhones, iPad, etc.)Support 1- off and non- standard equipment (i.e. Surface, etc.Support all types of mobile devices on either an Apple iOS platforms, an Android mobile platforms at PepsiCo.Deployment, maintenance, and decommissioning of all mobile devices.Technical writing for new Standard Operating Procedures, editing of existing Standard Operating Procedures, and Retiring old outdated Standard Operating ProceduresSupport all mobile devices within the organization at all levelsMaintain professional appearance and communication with all levels of the organizationMaintain, analyze, and troubleshoot, software and device issuesSetup, configure all mobile hardwareAssure all tickets are worked on and resolved in an expedient fashionEnsure follow- up work and/ or calls receive the proper attentionProvide user support via telephone, chat, email, or in personAssist in developing, maintaining, improving and retiring process documentationAssist coworkers in resolution of end user s technical issuesAssist in process improvements and escalationsBusiness relationship, communication and leadership skills, vendor relationship.ITIL FoundationMCSA (Windows 10), MCSE (Desktop Infrastructure)CCNA, CCDA, CCNP, CCDP, CCIEACMT (Apple)Anonymized data is stored for redirects to the career site tracking successful searches leading to job applications in effort to measure effectiveness of partners in sourcing job candidates and job searches. We request use of anonymized data to improve your experience on our site.,
Keyskills :
standardoperatingprocedures homevisits servicedesk directaccess mobiledevices applications technicalwriting leadershipskills sersupp onsitesupp mobileplatf ms executivesupp businessserv