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Assistant Manager Call Centre and Campaign Hyderabad

1.00 to 10.00 Years   Hyderabad   25 Aug, 2026
Talent Leads HR Solutions Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Description:1) Call Centre & Lead Management
    • Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
    • Drive day-to-day Call Centre activities and implement new initiatives to improve performance.
    • Coordinate with the IT team on new initiatives and system-related projects.
    • Ensure quality lead generation and conversion.
    2) Campaign Management
    • Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer to maximise lead generation & conversion.
    • Track campaign performance basis data analytics and refine strategy accordingly.

Keyskills :
lead managementcampaign management

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