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Assistant Manager_ ServiceNow

3.00 to 5.00 Years   Hyderabad   06 Apr, 2021
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Assistant Manager, ServiceNow

  • Hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required in ITOM, ITSM & ITBM. With specific areas including .
    • Discovery
    • CSDM
    • CMDB
    • HRSD
    • Facilities service management
    • Security Ops
    • Performance Analytics
    • Customer portal development including UI/UX
  • Collaborates with other teammates in the agile team in support of platform development, maintenance, and upgradability.
  • Participates in Agile ceremonies and produces deliverables associated with the goals to deliver value.
  • Configures and develops on the instance as per user stories assigned.
  • Participates in the configuration of new applications or suites during planning, development, and rollout phases including custom apps.
  • Configure and maintain integrations between ServiceNow and other t hird-party applications.
  • Plans and manages meetings to solicit feedback from stakeholders during development and completion of user stories.
  • Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts.
  • Participates in Continual Service Improvement activities by creating spike to investigate on new features that could be introduced in the environment and as required by customer demands.
  • Provides tool or process solutioning recommendations to customer with every new release of ServiceNow currently on Paris release and exploring features available in Quebec.
Qualifications we seek in you! Minimum Qualifications
  • Bachelors Degree required
Preferred qualifications
  • Good understanding of computer systems, mobile devices and other tech products
  • Superb communication skills and inter personal skills.
,

Keyskills :
salesmisaccountstatbankingtest casespostinguser storiescustomer focusmobile devicescustomer portalservice managementstatements of work sow

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