Assistant Operations Manager

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities: Independently handles a team of associates. Formulates business and developmental goals for his team. Drives the fulfillment of performance metrics. Accurate and timely documentation of claims data Ensure accurate and timely delivery of data to Team Liaison Building and maintaining an effective Team environment Build and maintain effective relationships with. internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.) Coordinate with the Team to identify process improvement opportunities. Monitor, measure, and report Team performance metrics and implement Team incentive programs. Should be able to manage attrition, EWS and shrinkage. Identifying training needs for the team deliver and facilitate trainings. Provide updates to management on individual and group training results, therefore facilitating further improvement in training methodology / content / methods. Partner with leadership to promote department revenue and business objectives. Analyze and identify error trends and opportunities for defect reduction. Analyze and develop overall improvement plans (department and individual) Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the companys code of conduct. Identifies trends and issues and recommend solutions.Required Qualifications: Should have total experience of at least 3 years, with a minimum of one year in the role of a Team Leader, able to manage a team size of 20-25. Minimum of 1 year if experience of international Voice and Chat process Should have ability to lead a team in an operational environment. Open to rotational Shifts and 365 days 24*7 process Effective communication skills both verbal and written to individuals. Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style. Ability to be a Self -starter who can manage multiple priorities with minimum direction solutions. Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes. Should have sound knowledge of MS OfficeCareers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission,

Keyskills :
team managementperformance metricsrelationship buildingprocess improvementtrainingcommunication skillsMS Office