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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Inviting applications for the role of AVP, Customer ServiceWe are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business.Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning dealsTo ensure the personal development of the team membersDrive Process improvement in the process and continuously plan for process performanceAnticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilitiesReview process performance and report out performance dashboardsEnsure adherence to SLA s as agreed for the respective processesRegular liaison with the business contact pointsMinimum qualificationsAny GraduateExperience in leading large teams of approx 400 + peoplePrior Customer Management exposure is importantA keen knack towards problem solvingExcellent Communication skillsPreferred QualificationGB CertifiedExperience in handling B2B processesExperience in leading an email customer service process,
Keyskills :
risk reporting banking compliance posting newbusiness customerfocus problemsolving financialgoals customerservice corporateliaison iversityinclusion