hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate Cloud Service Operations Analyst

1.00 to 5.00 Years   Hyderabad   05 Apr, 2021
Skillsoft
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

OVERVIEW:

The Associate Cloud Service Operations Analyst in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing hosted environment. The administrator is a key part of SumTotal s commitment to provide customers access on a 24x7x365 basis.

OPPORTUNITY HIGHLIGHTS:

  • Responsible for the daytoday maintenance and operation of the system.
  • Managing cases, requests and enhancements using tools and processes
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Addressing Customer requests adhering change management policy
  • Incident handling with a goal to restore the service in the least possible downtime.
  • Remote administration of Servers.
  • Troubleshooting of issues related to Linux/Unix/CentOS, Windows and VMware servers/Infrastructure.
  • Optimizes system availability, security, and performance.
  • Perform all backups, fixing backup failures and recovery for the hosted environment.
  • Provide backend support for the systems to internal Customer Support staff
  • Monitor system performance and capacity; provide input for needed expansion or alternative configurations to support additional storage, database capacity, or web server capacity needs.
  • Respond to customer requests for program loads, and system customization specific to SumTotal System s industry leading product(s).

SKILLS & QUALIFICATIONS:

  • Experience in managing applications and server administration.
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Excellent analytical and problem solving skills
  • Practical experience of Windows Server, SQL Server, Linux Server, IIS
  • Knowledge on MYSQL, Mongo DB technologies is an Add-On.
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Understanding of software development cycle
  • Excellent written and spoken English
  • SQL Server administration
,

Keyskills :
customer relationsreportingmisslaaccountssql server administrationsql serverweb serverlinux serverwindows serverspoken englishproblem solvingcustomer servicecustomer supportchange managementincident handlingservice operationssoftware deve

APPLY NOW

Associate Cloud Service Operations Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved