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Associate Customer Success Engineer

0.00 to 2.00 Years   Hyderabad   05 Nov, 2021
Steelwedge Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About us:Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. E2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations. ( www.e2open.com ) We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to E2opens Supply Chain applications to meet our global customers Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should able to work independently with cross functional teams to troubleshoot and resolve complex problems.Additionally, the applicant should have a pro-active mindset, continually trying to determine preventative measures, excellent knowledge of the customer s solutions. There may be the requirement for shift work to cover different time zone and applicants must be flexible in this regard.ResponsibilitiesLevel 3 application support to all customer solutions

  • This includes on-call support for Outages, Sev 1 and Sev 2 incidents.
  • Manage production deployment builds and patches as part of the controlled release processes
  • Manage day-to-day incident and problem resolution.
  • Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
  • Actively identify incidents and manage the incident resolution process to provide service recovery.
  • Plan and manage business solutions transition to Customer Success organization.
  • Plan and deploy E2open standard solutions to the Company s hosting infrastructure.
  • Plan and perform application maintenance and patch deployment, following standards and best practices.
  • Provide on-call support as part of a global team.
  • Understand customer solutions and Supply Chain in general.
  • Be Proactive in approach to determine preventative measures and early warning mechanisms to reduce customer issues/escalations
  • Be customer facing manage weekly ticket/issue reviews directly with customers
  • Participate in Monthly Health check review and prepare content as required
  • Back-up CSM during peak times and holidays
  • Customer on site presence may be required from time to time
  • Identify Revenue Opportunities
Requirements:
  • Bachelor s Degree in computer science/Information Technology or equivalent.
  • Minimum 0-2 years experience is needed.
  • Job Location Hyderabad.
  • Hands-on experience in SQL, Unix Basics and Java basics.
  • Understanding of development methodologies, version control and configuration management.
  • Knowledge and experience with database technologies such as Oracle, SQL.
  • Logical approach and excellent problem-solving skills.
  • Attention to detail and ability to troubleshoot and provide feedback and solutions.
  • Excellent interpersonal and communication skills.
  • Ability and willingness to learn new technologies, and on own initiative.
  • Ability and willingness to understand functional processes
,

Keyskills :
early warningjavacsmproblem solvingprofessional serviceson sitehealth checkversion controlproduct developmentproduction deploymentapplication maintenanceunixquality assuranceservice levelsupply chaincontrolled releaseapplication support

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