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| Job Location | Hyderabad |
| Education | Not Mentioned |
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| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Associate Global Support Engineer | E2open Careers Twitter Widget Iframe April 11 , Hyderabad India | HYD Level - 4 , Building No:21 , (Colruyt IT) Mind Space , Raheja ITPark Hyderabad , 500081 , IND Responsibility oTake ownership of customer issues reported and see problems through to resolutionoDiagnose , investigate and identify solutions and / or alternatives to resolve customer issuesoFollow standard procedures for proper escalation of unresolved issues to appropriate cross functional teamsoProvide prompt and accurate response to customers and guide users with simple , step - by - step instructions.oDocument knowledge in the form of knowledge base tech notes and articles.oParticipate in providing training to customers as required.oCommunicate customer needs and wishes to our development and professional services team.oBuild sustainable relationships and engage customers by taking the extra mile.oEnsure critical customer issues are addressed quickly and effectively by collaborating with Customer Success , Cloud Operations , Professional Services , and Product Development in a global environment.oKeep records of customer interactions , recording details of inquiries , comments and complaints , as well as actions taken.oEnsure KPIs are met consistently to achieve customer experience excellence.oEnsure escalation and production support processes are followed.Experience:0 - 3 yearsQualifications:BE , Btech (any stream).Skills:Knowledge of SQL / PL SQL.Shell and Batch script.Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications You are using an unsupported browser. To use this site , please use a supported browser.,
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