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Associate, L1 Production Support Engineer, Middle Office Technology

3.00 to 5.00 Years   Hyderabad   15 Jun, 2023
DBS Asia Hub 2
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Associate, L1 Production Support Engineer, Middle Office Technology Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Roles & Responsibilities
    • Providing L1 Application Support; Monitoring, Investigating and resolving application issues along with the team in respective shifts.
    • Should act as an SME in driving all the serious incidents and take timely decisions when in need.
    • ITIL Certification is an added advantage.
    • Knowledge on Unix Commands and Shell Scripting.
    • Knowledge on MySQL, SQL.
    • Willing to work 24/7 shifts in rotation to take care of operations.
    • Should have practiced in Incident Management (ITIL V3 Certification would be an added Advantage).
    • Willingness to learn new stack technologies.
    • Batch monitoring, tracking & escalation to upstream/downstream applications.
    • Monitor SLAs in designated shifts and meeting SLA.
    • Understanding business & Operational urgency and prioritizing recovery and interim/ permanent resolution.
    Requirements
    • Prior work experience of 3 - 5.5 yeras experience in production support is mandatory.
    • Should be well versed in shift lead activities.
    • Should have Banking Domain Knowledge (experience in Banking domain would be an added advantage).
    ,

Keyskills :
unixsqlshell scriptingslatroubleshootingmiddle officeproduction supportapplication supportincident managementsmecareslasmysqlnimblebankingcontrolbusinessstrategyrecovery

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