Asst Manager Canada Hyderabad

Job Description

Job DescriptionPOSITION TITLE: Manager Multi DestinationLOCATION: REPORTS TO: Area ManagerBUSINESS UNIT: OperationsAND CONTEXTIDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English- language testing and training. Our brand values recognise our expertise, quality, caring, integrity and the communities we work within. We strive to continuously develop our dynamic, inclusive work places, we encourage and celebrate cultural differences and views, and we provide opportunities for personal, professional and career development. IDP Education is also a proud co- owner of IELTS (International English Language Testing System) . IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment. Since its launch in 1989, IELTS has become the world s most popular high- stakes English language proficiency test. POSITION PURPOSE1. Achieve the short term goals in assigned destination for Student Placement2. Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake. 3. Train and maintain the approved number of certified4. Build strong client support through ongoing engagement, quality service to students and clients, high quality applications. 5. Contribute to building a world class operating environment by exhibiting a collaborative operating style6. Effectively implement global priority projects at country/ office7. Be a productive and effective member of office leadership team and support Area Manager through exhibiting a collaborative operating styleKey Performance AreasBusinessSales Management Drive the development and implementation of destination based office business plans Set and monitor KPIs to support the implementation of the plan Financial Management Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required. Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts Sales Performance Develop and maintain a strong sales and service culture within the business. Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required. Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity / capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved. Service Standards Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office Global Participation Drive and guide the offices participation in and execution of global improvement projects where applicable. People Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation success and achievementBuild a performance driven culture Communications Speedily determine when an issue needs to be escalated to the Supervisor for resolution. Proactively provide timely feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc PERSON SPECIFICATIONEssential requirements: Bachelor s or equivalent degreeIndustry knowledge. Preferably working in sector or having prioir experience in student placement sector. Experience in developing business plans , budgets and skills to monitor, review and report on progress. Proven ability to motivate and lead a small team to achieve demonstrable outcomes. Strong problem resolution skillsExperience in working with CRM systems will be desirableA strong, ethical manager who acts with integrity and in the best interests of the business. Respects diversity in employeesGood written and verbal English skills,

Keyskills :
orrective actionlanguage testingsales managementenglish languageclient supportlead generationclient managementsales performancebusiness plan developmentclient relationsunit operationsservice standards