AVP - Collections Strategy - Credit Analytics (L 11)

Job Description

The AVP, Collections Strategy is responsible for developing, delivering and performance monitoring collections contact strategies and tests that mitigate losses and improve roll rate and net flow performance, reduce operational expenses, ensure federal and state-level compliance, or improve the customer experience. The AVP also manages a team of analysts performing like tasks on mainstream, Skip, and B2B collections across all traditional and alternate contact channels. The AVP initiates and leads these projects from beginning to end, collaborating with stakeholders inside and outside Strategy, with a high degree of rigor throughout. The position reports to the VP, Credit Strategy Leader within the India Credit Organization.Essential Responsibilities:Lead or support strategy changes and tests aimed at mitigating losses and improving collections performance, reducing operational expenses, adhering to federal and state compliance requirements, and improving the overall customer experience; utilize traditional and alternate contact strategiesincluding dialer, DMO, IVR, e-mails, texts/SMS, and letterswith an ongoing focus on driving digital and self-service.Lead or support the development of new creatives / messages.Propose new strategies and tests, perform data analyses supporting the same, and gain approval from tollgates; performance monitor tests and periodically analyze, document, and present the results.Collaborate with other resources across the Strategy organization with respect to gaining approval to implement new strategies and tests; partner with Change Governance, Legal, Compliance, Fair Lending, and other leaders across the Business to secure additional approvals.Collaborate with Strategy Delivery on all aspects of implementing tests and strategies.Support internal and external exams, audits, and reviews; apply corrective action as necessary.Partner with Finance to forecast alternate channel expenses.Lead or support ongoing processes within Strategy, including but not necessarily limited to strategy sheet submissions and strategy sheet maintenance, CST inventory, and Capacity impacts resulting from new tests and strategies; propose changes and other process improvements.Ensure Strategy documentation is comprehensive, accurate and always current.Lead or participate in ad-hoc projects and analyses, as requested.Support new client and new product initiatives, as necessary.Mentor India strategy team members on projects / business questions serving as primary delegate for managerPerform other duties, as necessary.Qualifications/Requirements:Bachelors Degree in any discipline10+ years of combined experience in financial services, collections, operations, analytics, or computer programming.5+ years of experience with SAS and SQL; should be at advanced levels in both.2+ years of experience with modeling tools like MBDT, EMiner, etc.2+ years of designing, managing, and performance monitoring champion-challenger tests; prior experience running t-tests and interpreting and communicating results.Ability to work with large or complex datasets.Experience working with cross-functional project teams.Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint).Experience presenting to senior leadership.Strong written and verbal communications skills.Strong self-starter balanced with desire to achieve team goals.Ability to handle sensitive issues with uncompromising integrity and confidentiality.For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.Inform your Manager or HRM before applying for any role on Workday.Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.Level 9+ employees are otherwise eligible to apply.Desired Characteristics:Masters degree in Business or some quantitative discipline like Math, Statistics, or Computer Science.Proven analytical and decision-making skills.Experience managing a team of analysts.Experience developing scoring models or decision-tree segmentations.Ability to independently manage processes and drive continuous process improvement.Demonstrated ability to apply strategic thinking toward tactical execution.Prior Credit / Risk Management or Collection Strategy experience.,

Keyskills :
SASSQL