AVP, Project Management

Job Description

This role manages customer resolution projects for the Enterprise Operations organization. These projects can be complex and large in scope. The Remediation Manager must be able to learn business processes related to the customer impact issue, recommend a resolution path and project plan, obtain all required approvals and manage the project to meet required deadlines.Essential Responsibilities:Review data and perform business analysis that is accurate, timely, validated and compliant in a well-documented manner.Partner with Process Owners, Compliance, Legal, and the Remediation Program Office in establishing procedures and resolution requirements to ensure accurate and timely delivery with regulatory and compliance standards maintained.Provide guidance and motivation to project team and key stakeholders to ensure the success of projects.Communicate with tact and diplomacy to influence decisions and gain buy in with various levels of leadership on a regular basis.Analyze large volumes of data from multiple data sources to identify trends and insights.Effectively document validation activities to include scope of testing, process changes, test account criteria and testing scenarios.Lead projects including, but not limited to, creating and clarifying Business Requirements, setting project timelines, assisting with existing process documentation, executing validation activity, monitoring progress and regularly communicating updates to key stakeholders to ensure timely closure at reduced cost to the business.Identify defects, assist in investigation, solution and escalation.Assist in development of dashboard communications to provide project statuses, timing and financial impacts.Facilitate validations and audits with regulators, 2nd and 3rd line of defense as necessaryMaintain working knowledge of data warehouses, Business Portfolios, SAS, Collections L2 and L3 Processes, and Compliance and regulatory changes.Partner with finance and controllership to communicate financial impacts to the Business in a timely and accurate manner.Partner with SYF Tax COE to ensure accurate reporting and communication of impactsDesign and implement process enhancements to promote efficiency and standardization including: templates, workflows, job aids, quality assurance, validation methods, strategies and documentationLead projects for exception report builds as neededPerform other duties and/or special projects as assignedQualifications/Requirements:Bachelor s degree in a financial or business-related fieldMinimum of 8 years experience in a financial services industry; collections, operations, or customer service setting8 years of overall work experience1 years of Project Management ExperienceProficient with Microsoft Excel & PowerPointAbility to work 8a 5p Monday through Friday EST, however, must be flexible to work weekends, early mornings, and late evenings dictated by special testing requirementsTravelFor internal candidates: Understand the criteria or mandatory skills required for the role, before applying.Inform your Manager or HRM before applying for any role on Workday.Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.Last annual performance rating should at least be Critical talent.Only Level 9 & 10 are eligible to applyDesired Characteristics:Creative problem-solving skillsProgramming background or understanding of logic based decision-making systemsCollections experience, including specialized processes and recoveryExperience with FDR, Workstation, Vision Plus, payment tools, I2R, OnDemand, RMS NG, GECOM, and AtlasExperience with Issue management processes and proceduresKnowledge of analytics, modeling tools, statistical techniques and segmentation strategies.Experience with query tools1 year of testing experience preferred with data creation, execution of test strategies, test plans and test cases a plusWorking knowledge of SharePoint features to including the design of workflows and librariesDemonstrated organization and time management skillsExcellent interpersonal, analytical, organizational, written and verbal communication skills.Ability to make decisions based on quantitative analysis and creative thinkingStrong self-starter balanced with desire to achieve team goals.Ability to handle sensitive issues with uncompromising integrity and confidentiality,

Keyskills :
FDRVisionPlusAtlasanalyticsmodelingtoolskstationpaymenttoolsI2ROnDemandRMSNGGECOMstatisticaltechniques