Azure Customer Engineer

Job Description

We are looking for passionate candidates with development experience on any of the public cloud platforms to help us redefine Azure forums and social media-based support. This role is ideal for someone who loves development as much as they love contributing to the online community. Being close to both the customers and the Azure Engineering teams, you are in a unique position to identify top product and documentation issues AND be empowered to address them by writing your own documentation and code.As a Cloud Engineer focused on our development communities, youll represent Microsoft and Azure as you interact directly with our community to provide effective and useful answers to their questions, in addition you will be an evangelist for developers helping them with samples and code quick starts. Our community engineers are also the voice of the customer and have a strong connection into the Azure development teams to identify recurring issues and feature requests and drive product improvements. If you enjoy troubleshooting, being challenged and helping other developers, then we want you!Why Azure CXP The Azure Customer Experience team is uniquely placed to disrupt the facets of the engineering-customer connect. A fast paced, startup like environment where the focus is on applying the engineering mindset and getting things done, the Azure CXP team is running tip of the spear programs in conjunction with Support, Marketing, Field and Sales to ensure customer adoption and satisfaction.If you have an engineering mindset and are passionate about growing, developing and nurturing a new team and are truly customer obsessed, we want you!

• Engaging directly with Azure developers and IT professionals in Azure communities including MSDN and StackOverflow to answer technical questions and help solve customer problems
• Develop quick-start and how-to guides helping customer understand complex cloud scenarios
• Build prototype tools and models to analyze community data and improve efficiency
• Being the voice and advocate for our customer, reporting and acting on observed areas for improvement.
• Providing prompt, efficient, detailed, customer-oriented service to Azure customers and developers.
• Building and updating Azure product documentation to help customers deliver solutions on Azure.
• Collaborating with Engineering and other multi-functional teams on specific user-impacting issues and bugs.
• Working with other community engineers to ensure a consistent and high-quality level of support.
• Understanding how our customer use Azure services to provide valuable insights to business and development teams.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

, Basic Qualifications:

• 8+ years of experience implementing or supporting one or more of the following Azure technology, Azure Logic Apps, Azure Function Apps, Azure APIM, etc.
• Strong passion for helping developers connect people and communities through the cloud.
• Demonstrable technical depth in Azure service administration and troubleshooting skills.
• Strong experience with Azure solutions development and deployment
• Familiarity with cloud deployment and development tools (i.e. PowerShell, Visual Studio, .NET, JSON templates)
• Proven experience working with technical communities, social media and blogging.
• Excellent communication and technical writing skills.
• Strong multi-tasker and self-starter with real passion for technology
• Strong communications/soft skills, with passion to deliver great customer experience
• Open to working through flexi hours

Preferred Qualifications:

• 8+ years of experience working with enterprise customers on Azure specific solutions, troubleshooting, implementing and adopting new features
• Influencer on technical communities such as MSDN, Stack Overflow, Github and Reddit
• Passion for Blogging and/or making Videos explaining technical concepts
• Participated in cloud conferences as a speaker
• A deep understanding of Cloud fundamentals
• Experience analyzing, troubleshooting, and providing solutions for technical issues
• Bachelors or Masters degree in Computer Science/Engineering or equivalent work experience

Keyskills :
voice of the customerprinter fleet management social mediavisual studio technical writingdevelopment tools lifestyle articlescus