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Banker-Customer Experience

1.00 to 6.00 Years   Hyderabad   31 Jan, 2024
Arise HR Services
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryBanking
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Job Purpose: The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities:
    • Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
    • Deliver business target assigned as per performance score card.
    • Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
    • Assessing customer propensity and ensuring higher product penetration per relationship.
    • Referencing for more business from existing customers.
    • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
    • Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
    • Assist in closure of all observations on audit report.
    • Perform audit and ensure compliance to internal and external regulations and guidelines.
    • Provide best in-class customer service to become their banking partner of choice.
    Education Qualification:Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree.

Keyskills :
computer skillscommunication skills creative skillsproblem-solving skills

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