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Bpo Executive

1.00 to 10.00 Years   Hyderabad   17 Jul, 2026
Sankalp HR Services
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    JOB SUMMARYHGS is seeking experienced customer service professionals fluent in German or Dutch for an international voice process role. The ideal candidate will be customer-focused with excellent communication skills in their respective language, comfortable handling inbound/outbound voice interactions in a fast-paced, night-shift environment while delivering exceptional customer experiences.ELIGIBILITY CRITERIA
    • Graduate in any discipline
    • Fluency in German or Dutch minimum B2 level (spoken and written); C1 preferred
    • Minimum 12 years of international customer service experience (voice process preferred)
    • Excellent verbal communication skills with neutral/clear accent in the required language
    • Good English communication skills for internal communication and documentation
    • Comfortable working night shifts and rotational weekly offs
    • Strong web navigation and computer proficiency
    • Ability to multitask and switch efficiently between screens and tools
    • Basic troubleshooting and problem-solving knowledgeROLES & RESPONSIBILITIES
      • Handle inbound and/or outbound voice interactions in German or Dutch for international customers across assigned processes.
      • Deliver world-class customer service by resolving inquiries, concerns, and complaints through voice channels.
      • Build meaningful customer relationships through a consultative approach understand current and future customer needs.
      • Provide first-contact resolution and negotiate positive outcomes in every interaction.
      • Enhance customer experience by identifying opportunities to recommend relevant products and services based on customer needs.
      • Meet and exceed quality standards, compliance requirements, and productivity targets set for the process.
      • Navigate multiple computer systems and applications simultaneously to support customers effectively.
      • Accurately document customer interactions, payment details, address changes, profile updates, and relevant information.
      • Maintain professionalism, language accuracy, and customer satisfaction in every interaction.
      • Adhere to HGSs code of conduct, data privacy standards, and process-specific compliance requirements.

Keyskills :
german languagebpo

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