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Brand Protection Investigation Specialist (Chinese)

3.00 to 5.00 Years   Hyderabad   31 May, 2022
Amazon
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    This role will support intellectual property verification efforts, research and audits aligned with the vision of creating the world s authoritative brand data store and the perfect Brand interaction. In this highly collaborative role, the Investigation Specialist will establish new standards and guidelines to improve the brand experience on Amazon. As an advocate for the Brand, the Investigation Specialist will be an essential part of a testing mechanism where we will iterate, learn and eventually scale experiences that will provide the perfect support experience for our Brands. You will also have the opportunity to contribute to the development of policies, processes and tools to address product integrity challenges in collaboration with teams across Amazon. This is a great opportunity to get in on the ground floor and help shape the future! The ideal candidate will have intermediate level proficiency (B1+) in Chinese and English and the ability to deliver results through established processes and metrics. The person must be flexible and action-oriented, capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced, dynamic environment. Our culture is that of a start-up, obsesses over customers and loves using data to guide decisions and prioritization. Core Responsibilities:
    • Support intellectual property ownership verification as part of the Brand Registry application process
    • Develop creative methods and processes for improving core metrics
    • Provide onboarding support for the most complex engagements
    • Accelerate customer adoption of new program features
    • Work with internal and external teams to educate and deliver results
    • Contribute to meeting team service-level targets
    • Provide post launch support
    • Ensure customer satisfaction
    Key job responsibilities
    • Support intellectual property ownership verification as part of the Brand Registry application process
    • Provide onboarding support for the most complex engagements
    • Ensure customer satisfaction
    ,
    • Bachelor s degree
    • Intermediate level proficiency (B1+) in Chinese and English
    • Proven experience in communication and presentation skills and the ability to express thoughts logically and succinctly
    • Demonstrated analytical skills that can be used to identify patterns, outliers and opportunities
    • 3+ years of account management/onboarding experience
    • Product or program management experience
    • Meets/exceeds Amazon s leadership principles requirements for this role
    • Meets/exceeds Amazon s functional/technical depth and complexity for this role

Keyskills :
analytical skillsbrand protectionvisitstrong analytical skills

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