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Business Admin Ema

3.00 to 5.00 Years   Hyderabad   25 Mar, 2020
MVK Consultants
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 Lakh/Yr
IndustryRecruitment Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Skype for Business Admin Ema - 4537 MVK STAFFING SERVICES PRIVATE LIMITED Skype for Business Admin Ema - 4537 Skype for Business

  • Exp 3 to 8 yrs
  • Notice Period 0 to 60 days
  • Work location Hyderabad
  • Package: 3LPA to 9LPA
  • Drive Venue : - ILD Trade Center Sohna Road, Near Subhash Chowk, Sector 47, Gurugram, Haryana 12
    • Looking for an experienced candidate with passion for customer service who can help customer solve technical issues related to On - Prem Skype for Business 2015.
    • Provide advanced technical support to customers experiencing issues related to on Skype for business servers
    • Provide support via phone, written correspondence, ticketing tools and electronic media
    • Research and create technical and process documents.
    • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
    • Write technical articles and sample programs for Microsoft s knowledge base.
    • Manage the healthy progress of service requests. Escalate to senior escalation resources at the right time with the right information.
    • Collaborate on cross - team and cross - product technical issues by working with resources from other groups and product team as needed to resolve customer issues.
    • Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.
    • Provide 24 7 customer support and willingness to work in shifts.
    • Skills:
      • 2+ years of experience administering Skype for business.
      • Experience with, Skype for business, Lync, Windows Server, Active Directory permissions, Group Policy Object creation, Knowledge of networking including DNS
      • Experience migrating Lync 2013 to Skype for Business
      • Knowledge and understanding on UC concepts and roles
      • Experience working on tools OCS Loggers, CLS, Snooper, Netmon wireshark, Fiddler etc
      • Understanding of CMS architecture, replication process, Topology builder, creating a topology etc
      • Knowledge on monitoring and archiving concepts and the differences between Lync 2010 and Lync 2013
      • Strong and effective verbalwritten communication and listening skills for collaboration and working with customers and peers.
      • Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and stakeholders.
      • Outstanding problem - solving, troubleshooting and application debugging capabilities.
      • An overall passion for technology and its impact on the businesses and customers we serve.
      • Ability and willingness to quickly ramp up on multiple technology areas as needed in fast paced environment.
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Keyskills :
written correspondencelync 2010 staffing servicescustomer service skypecms emacustomer satisfaction

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