Business Head - Customer Conversion & Loan Origination

7.00 to 12.00 Years Hyderabad 17 May, 2023

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	Sector / Business Research
EmploymentType	Full-time

Job Description

Business Head - Customer Conversion & Loan Origination- Head the customer conversion & loan disbursal process delivery across products and customer segments.- Providing an end to end digital borrowing experience to customers- Use data analytics & insights to patternise customer footprint and optimise conversions- Managing & optimising call center teams and outbound initiatives.- Extending the lending platform to tap new & untapped customers- Compile efficient dashboards to observe and act proactively- Leverage data analytics & data collection tools to minimise delinquency.- Identifying avenues of incremental business revenues and diversified exposure.- Ensuring customer experience and retention metrics across value chain of loan disbursal process for- Service, TAT & quality encompassing all customer facing channels including Voice, Non-Voice & web footprints.- Building service framework in processes & policies ensuring quality management leveraging technology- Team Building - Responsible for capacity and workforce management to expand footprints in newer geographies.- Ensuring capacity and headcount planning in view of MOM growth in business volume.- Creating growth opportunities for employees through cross- functional interface for processes and functions.,

Keyskills :
business developmentdata collectionmarketingsales

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Business Head - Customer Conversion & Loan Origination

Job Description

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