Business Process Expert TBO

Job Description

Business Process Expert - TBO Job Description Why Novartis: Why consider Novartis750 million. That s how many lives our products touch. And while we re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people s livesWe believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you re given opportunities to explore the power of digital and data. Where you re empowered to risk failure by taking smart risks, and where you re surrounded by people who share your determination to tackle the world s toughest medical challenges. We are Novartis. Join us and help us reimagine medicine Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology. As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine. To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location. We need to be customer-oriented and focus on bringing the best services and solutions to the business both globally and locally to support our patients. NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do. Position Purpose: Analyze and refine requirements for delivering the necessary technology service to business Role Purpose: Analyze and refine requirements for delivering the necessary technology service to business Major Accountabilities :- Develop project rationale and perform scoping assessments to determine feasibility of projects - Highlight/identify gaps in existing functionality and review requirements with stakeholders - Develop a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions - Liaise with the service development team to suggest a high level functional solution - Develop project estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.) - Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services - Ensure the overall user experience is taken into account when designing and deploying new solutions and services - Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT.) - Ensure implemented solutions are according to specifications and fit for purpose. - Support super user training - Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security) - Keep abreast with industry best practices in leveraging technologies for the business and with regulatory environments / requirements if applicable. - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope KPI: - Project execution survey (quality, time, cost) - Project quality (meeting customer problem); - Process efficiency; - Steady/Uninterrupted process flow; - Completeness and accuracy of Business Process Model (BPM) - Business process documentation up-to-date Minimum requirements A degree in Computer Sciences or Medical Informatics is highly preferred English 8+ years of experience, preferably as a Business Analyst, including business process analysis & design, user requirements gathering and documentation, workshop facilitation techniques and change management Experience in Regulatory and/or Clinical Development, Business model processes preferred Advises peers and senior parties on complex issues, provides complex, contextual advice in order to influence the management of IT Services, applications and systems across business domains Experience working/engaging in global/matrix setting Division NBS Business Unit IT NBS Country India Work Location Hyderabad, AP Company/Legal Entity Nov Hltcr Shared Services Ind Functional Area Information Technology Job Type Full Time Employment Type Regular,

Keyskills :
documentation shipping rocessanalysis processflow businessprocessanalysis businessprocess customerservice itservices superuser usertraining servicedelivery sharedservices userexperience