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Catering Sales Manager

3.00 to 5.00 Years   Hyderabad   30 Dec, 2019
Taj Hotels
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Responsibilities:Position Purpose:

  • To optimise sales and profitability through effective utilisation of the lettable space and resources in accordance with the renovated banquet halls.
  • The Catering Sales manager will be responsible for the running of banquet office and achieving and exceeding the revenue targets all F&B outlets apart from Banquets.
Key Responsibilities:Managerial
  • Annual budgets both operating and expenditure for the department and ensure that these are met.
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Performance appraisals of the staff in the department.
  • Implement the annual plan using TBEM framework, linking the department s objectives to the unit s overall strategy.
Administration
  • To ensure implementation of existing operational standards.
  • Constantly review, monitor and revise the guest service standards ensuring that they result in guest delight.
  • Oversees all procedures within the banquets.
  • Taking care of daily briefings of the staff.
  • Interacting with the kitchen to ensure availability of certain dishes and special orders.
  • Preparing MIS reports for analysis.
  • Establish rapport with the guests maintaining effective customer relationships and handle enquiries, requests and complaints on the services provided.
  • Taking feedback from the guests personally.
Marketing
  • To continuously seek ways to maximize revenues and profits including upselling other facilities and services.
  • To monitor and analyze activities and trends in the banquet facility market and take proactive measures to stay ahead of competition.
People Management
  • To develop catering sales staff to become multi skilled.
  • Plan duty rosters and annual leaves of all the staff members.
  • To appropriately delegate duties and responsibilities so as to equip, develop and nurture them.
  • Develop departmental trainers in association with the Training department and oversee all training activities in the department.
Requirements:
  • Graduate/Diploma in Hotel Management.
  • Working knowledge of MS Office, Micros and Fidelio (or any other property/point of sale systems)
  • At least 3-5 years experience in the related field
  • Budgeting and forecasting techniques
,

Keyskills :
salesbudgeting cateringmarketing beveragems office guest servicecatering sales cost eff

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