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CC Infra Management

10.00 to 15.00 Years   Hyderabad   12 Jul, 2019
HR Ace
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and responsibilities Essential Attributes

  • Understanding of Enterprise Telecom Solution
  • Good Oral and Written Presentation skills
  • Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
  • Knoweldge New Contact Centre Techologhy / New Customer Approach Channels Flexible for learning new products and processes
  • Strategic capability
  • Drive for Innovation
  • Result oriented
  • Customer Focus
Major Deliverables
  • Improving the effectiveness of the current call center operations by bringing in Automation and simplification.
  • Providing constructive feedback to Upstream sources for efficiency improvement at point of origination itself.
  • CLCM Process definition
  • Planning for solution/ product design- creation/ modification/ innovations
  • Market Scanning for competitive & generic developments
  • Advising Solution requirement specifications to technology teams
  • Technology support via vendor development
  • Implementation Initial support and facilitation for systems integration
  • Partner Management
  • Application uptime.
  • Contact Centre Quality
,

Keyskills :
callcenteroperationscallcenterprogrammanagementdevelopmentprocessdefinitionconstructivefeedbackrequirementspecificationsstrategyplanningupstreamscanningadvisingmanagementoperationsendvendcommer

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