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Citrix Virtual Apps and Desktop Administration Cloud Services Engineer

8.00 to 10.00 Years   Hyderabad   28 Jul, 2023
Accenture
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Cloud Services Engineer
    • Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
    • Management Level :8
    • Work Experience :8-10 years
    • Work location :Hyderabad
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
      • Key Responsibilities : 1 Respond to user/client escalations and engage functional escalation and Management escalation as required 2 Participate in incident management meetings, drive initiate SRT bridges 3 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality and consequently identifies opportunities to improve the day-to-day operations of the client supported Drive metrics for Hopping, backlog, reopen tickets ageing tickets
      • Technical Experience : o Hands on experience for managing Citrix XenApp and Xen Desktop, VMware Horizon View, Azure Virtual Desktop, PVS ,Citrix cloud and NetScaler Installation, and Configuration o Proficient to manage and root cause analysis Citrix/RD Farm/Azure Virtual Desktop /VMWare Horizon View/Hyper-V/ Xen Server/VMWare vSphere/NetScaler issue o Expertise in analysis, implementation, and management of infrastructures o Skills in streamlining systems and enhancing IT infrastructure operational
      • Professional Attributes : -Good communication skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
      • Additional Information : -Willing to work in 24/7 support rotational shifts
    ,

Keyskills :
root cause analysisroot causecitrix xenappteam handlingservice qualityvirtual desktopservice deliveryit infrastructureanalytical skillsleadership skillscorporate liaisonincident managementpresentation skillssoftware engineeringprofessional s

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