Client Engagement & Operations Manager (Hyderabad)

Job Description

Im currently hiring for a Delivery Lead role within TEKsystems Global Services (TGS) in India, supporting enterprise customers and consultants across the globe.This role sits at the intersection of:deliverystakeholder managementcustomer engagementconsultant careoperational coordinationand relationship ownershipIt is a fantastic chance for someone who already has some experience within software delivery, Agile, project coordination, stakeholder management, consulting, or customer-facing operational environments and wants to continue growing within an international organisation.In this role, you would work closely with:customers, consultants, delivery teams, sales, finance and leadership teams helping ensure engagements run smoothly while building strong relationships and driving operational excellence.This role could be a strong fit for someone who:enjoys working with people and building relationshipsnaturally takes ownership and thinks aheadcommunicates confidently with different stakeholdersenjoys solving problems and coordinating across teamsis comfortable operating in fast-moving and dynamic environmentshas exposure to Agile, software delivery, consulting, or customer-facing environmentsThe team is looking for people who are proactive, collaborative and capable of understanding the bigger picture rather than only focusing on tasks. A genuinely exciting opportunity for someone who wants to continue building a career around delivery, stakeholder management, customer partnership, and operational leadership.About the jobDelivery Lead IndiaAbout usTEKsystems Global Services (TGS) provides a continuum of services ranging from mobilising Capacity based solutions to full outsourcing of Digital Transformation & Enterprise Modernisation services which enable our customers to drive business growth through technology solutions. As our business continues to grow, we are looking for a Delivery Lead to join our Delivery organisation supporting consultants, customers, and operational engagements across the region.This role sits within our Capacity Services business, where our customers own the delivery outcome of their projects while TGS provides structured consultant and engagement support. The Delivery Lead therefore becomes the consultative & operational owner of the engagement relationship, acting as the bridge between consultants, customers, and internal teams.Why this role is interestingThis is a highly people-oriented role sitting at the intersection of delivery, operations, relationship management, and stakeholder coordination.It is not a traditional Project Manager role, not a deeply technical engineering position, and not a passive coordination role. Instead, this position requires someone who enjoys building relationships, solving operational challenges, supporting consultants, managing stakeholders, and navigating fast-moving environments where priorities can change quickly.You will work closely with consultants, clients, sales teams, operations, finance, and delivery leadership while helping ensure engagements run smoothly and proactively.Although this is considered one of the more junior roles within the broader delivery organisation, the role itself requires significant maturity, ownership mentality, emotional intelligence, and confidence working across multiple stakeholders and situations independently.This is a fantastic opportunity for someone who already has some exposure to software delivery, Agile environments, stakeholder management, or customer-facing coordination and wants to continue growing within an international delivery organisation.What youll be doingAs a Delivery Lead, you will act as the central operational point between consultants, customers, sales, finance, operations, and delivery leadership teams. You will be responsible for maintaining strong consultant and customer relationships, supporting engagement quality, managing operational follow-through, and helping resolve challenges or escalations across engagements.The role requires someone who is proactive, organized, and comfortable working across multiple stakeholders and priorities simultaneously. We are looking for a person who naturally thinks ahead, identifies risks early, connects moving parts, and takes ownership of driving situations toward resolution rather than reacting once issues escalate.You will also play an important role in helping position TGS as a trusted strategic partner by building strong relationships, supporting consultants, and ensuring a high-quality customer experience across engagements.What kind of background works well in this roleWe are looking for someone with approximately 25 years of experience within software delivery, Agile, stakeholder management, or customer-facing environments. Backgrounds such as Scrum Master, Delivery Coordinator, Project Coordinator, Product Owner, Agile Delivery, or technic

Keyskills :
Agileproject coordinationstakeholder managementconsultingcommunicationcoordinationsoftware deliverycustomerfacing operational environmentsrelationshipbuilding