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Client Service - Team Leader

2.00 to 3.00 Years   Hyderabad   20 May, 2021
State Street Corporation
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Basic Purpose & Responsibilities:
Provides project support throughout the life cycle for the Middle Office Onboarding team. Assists in the analysis and documentation of information and processes related to assigned project and carries out the implementation of new or modified system components, work processes or applications. Works with various custodians/clients on data acquisition and mapping.General Profile:o Assists in gathering project information by attending user meetings and interviewing clients/userso Assists in analyzing information, using flowcharting and other methodologies.o Participates in preparing project planning materials by recording meeting proceedings and maintaining tracking documents.o Assists in preparing / distributing cross-life cycle project documentation.o Performs set up and transactions to prepare user environment for system changes.o Conducts research on information needed to support implementation.o Communicates with users regarding conversion and roll out plans.o Coordinates and participates in various testing activities.o Documents new functionality and related set up and operational procedures.May participate in special projects, e.g., conducting research, collecting and providing requested data, etc.
  • Some basic understanding of securities, and reference data and Portfolio attributes creation and management
  • Some functional experience on IBOR/ABOR Platforms RKS, Eagle Star, PAM, Portia etc.
  • Should have done some data analysis and data conversion and or BAU activity of Clients to an in-house Middle Office system
  • Very good understanding of MS Excel and reasonable understanding of SQLs
  • Ability to create data maps, to map the data flow from legacy systems to the in-house systems using existing functionality and processes
Knowledge Expertise:o Bachelor s Degree in technology, finance, business or equivalento Organizational skillso Strong attention to detailo Reconciliation experience helpfulo Analytical and communication skillso PC skills, including office applications and project scheduling and flowcharting softwareKey Competencies and Skills:o Time Management and Prioritizationo Communication - Formal / Informal. (Agendas, Minutes, Issue Identification, Tracking, emails etc)o Listeningo Customer Serviceo Status Reportingo Giving and receiving feedbacko Tactfulnesso Timingo Core Technical, Organization and Business/Industry Knowledge,

Keyskills :
salescustomer relationsslaqualitycoachingdata flowlife cycledata analysismiddle officereference datalegacy systemswork processesdata conversionproject supporttime managementproject planning

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