hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Cloud Infrastructure Engineer 1

2.00 to 5.00 Years   Hyderabad   10 Oct, 2019
Columbus
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Objective: As a 1st Level Support you will be part of a highly technical team focused on keeping Columbus Cloud and related IT infrastructure up and running optimally. You will be responsible for handling incoming user requests and issues (from both internal Columbus users and external customers) around Microsoft based Enterprise IT infrastructure. Primary Responsibility (Strategic, Operational, People and Financial responsibilities) Key Responsibilities

  • Deliver 1st line IT support to Columbus users worldwide.
  • Handle incoming requests making sure that Service Level Agreements(SLAs) are adhered to.
  • Resolve basic issues around IT infrastructure (such as password resets, printer configurations, OS issues, break/fix instructions)
  • Manage Active Directory User administration
  • Escalate to 2nd level support if needed
  • Manage user permission and access to file shares
  • Restore file / data on request from MS DPM and IBM TSM backup
  • Update change logs in IT Support system
  • Continuously develop own skills by takin on challenges independently
  • Ready to work in 24x7 Support Skill and Knowledge Being a client focused role, it requires one to maintain composure even when there are many tasks ongoing simultaneously.
  • Candidate must have at least 2 years of experience from a similar position in a company serving European and or American companies and speaks and writes fluent English.
  • He/she understands the need for excellent service and is willing to be flexible when required. The candidate is required to have keen interest in technology and adapt to the continuous shift in technical landscape.
  • The candidate is expected to collaborate and communicate well with colleagues and customers and goes the extra mile to solve the problems. He/she must have good analytical and problem-solving skills and knows when to escalate to 2nd level support.
On a technical level we are looking for a MCSA Certified person with knowledge of the below.
  • Excellent Communication Skills
  • Excellent Customer Handling Skills
Good Technical Skills
  • Remote End User support
  • MS Windows 10 Professional configuration and troubleshooting
  • MS Office 2013/2016 troubleshooting
  • O365 configuration and troubleshooting
  • Skype for Business troubleshooting
  • Experience of supporting Enterprise Microsoft Infrastructure
  • Good understanding of technology trends and usage in company business areas.
,

Keyskills :
management windows linux dpm troubleshooting it tsm indowsserver itinfrastructure servicelevel activedirectory msoffice windows10 passwordresets communicationskills technologytrends itsupport problemsolving customerhandling

APPLY NOW

Cloud Infrastructure Engineer 1 Related Jobs

© 2019 Hireejobs All Rights Reserved