Cluster Lead

Job Description

Our Mission is to empower millions of service professionals by delivering services at-home in a way that has never been experienced before. Service partners are the backbone of our platform. Our service partners are typically individual professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following - 1. Training & Certification 2. Technology3. Supplies and products 4. Insurance and Financing support 5. Market access and brand Scale of Operations and Growth Outlook Urban Company is present in the top 47 cities in India, and 9 cities internationally. The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals, for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic (Urban Company was awarded The Economic Times Startup Award for COVID led business transformation in 2021, read more here). The company has raised significant growth capital last year, which is still untouched and sitting in the bank, and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability. Our Commitment to Building a Diverse and Inclusive Workplace - Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment. We endeavor to - provide equal and fair opportunities for employment to all qualified applicants. maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity. About the Role & Team Our business is executed by small high powered teams for each sub-vertical handling all aspects of business for a cluster of 3-4 cities. This team is led by a Cluster Lead. The right individual should have a combination of sharp analytical decision making, sound business judgement, robust result driven execution and creative iterative business buildingA Cluster Lead would typically oversee a team of 7-8 Senior Category Managers, Category Managers, and Trainers and be responsible for all aspects of operations of 1,000-2,000 UC partners. What youll do: 1. Independently own and build all aspects of UCs business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion2. Grow the marketplace while optimising multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service3. Build, coach and lead a high performance team across business development, skill training and growth4. Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices5. Drive user growth through local marketing initiatives, partnerships as well as localising the offering/pricing for your marketIn a nutshell the Cluster Lead is expected to completely own and drive the business, the team and make all decisions for the city cluster. If being a lynchpin of an organization and business excites you, wed love to meet you and talk more. What well need: 1. 1-6 years of experience in a high growth operations based startup, FMCG or other consumer companies, or consulting2. High sense of ownership and a penchant for excellence3. Prior experience in operations or category management a bonus What wed love: Were looking for extremely strong first-principles problem solvers, who have a maker / builder within them and want to bring to life consumer insights to revolutionize the service industry What can you expect: 1. A great work environment with massive ownership and growth opportunities.2. Work closely with the founding and the leadership team on key projects.3. Execute highly scalable applications & implement best.4. Latest tools and technology to get things done provided by the company5. Health insurance benefits for our employees and their family6. Growth opportunities within UC via our robust internal mobility program7. Competitive salary with bi-annual performance reviews,

Keyskills :
mobile applicationssupply chainbusiness developmentcategory management