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Command Center Associate - (Monitoring)

16.00 to 20.00 Years   Hyderabad   03 Jan, 2021
Phenompeople
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Requirements

  • Monitoring Team with L1 Resources for All domains to cover 24x7 IT Environment (Server, Network, Storage and Database)
  • Management of alerts raised by infrastructure elements
  • Management of alerts raised by Application Services
  • Perform daily health checks (Network, Servers & Datacenter)
  • Knowledge of Windows, Linux & Network Infrastructure
  • Perform operations based on the documented procedures
  • Assist in analysis of the reporting and alerts raised by various infrastructure devices
  • Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place.

Roles & Responsibilities:

  • 24x7 proactive monitoring of server, storage, backup and network environment alerts via monitoring tool and Email
  • Escalations and Follow up with the IT System Admin team as well as specific application team on pending high priority trouble tickets
  • Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks
  • On time Escalation and Reporting of alerts according to Incident Management process
  • Daily Weekly Report preparation based on the specified already agreed format and sending the same to pre-assigned set of recipients
  • Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies
  • Escalate the incidents based on the standard procedure and run-down follow-up reporting per team and area, Escalate incidents till closure
  • Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards

Work Experience

  • Good Communication Skills
  • Strong Linux administration skills in various flavors (CentOS, Ubuntu and Red hat).
  • Troubleshooting skills in Booting Problems
  • Good skills in incidents tracking from Logs.
  • Good Skills in Shell Scripting
  • Networking Skills
  • Knowledge on Web servers (Apache, Nginx .etc.)
  • Files servers like FTP, NFS and SAMBA

Additional Advantage: AWS &Azure Cloud knowledge, Dockers, Jenkins

Education : B.Tech or 16+ years of full time education.

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Keyskills :
web serversshell scriptingnetworking skillsreport preparationincident managementlinux administrationcommunication skillsproactive monitoringapplication servicessystem administrationnetwork infrastructuretroubleshooting skillswindows troublesho

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