Consultant

Job Description

Microsoft Services India Global Delivery (MS-IGD) delivers end-to-end solutions by enabling accelerated adoption and productive use of Microsoft technologies. An organization of well over 1000+ exceptional people, MS-IGD presents a great opportunity for highly skilled services professionals to make a foray into consulting, solution development and delivery roles. The ideal consultant is someone who is passionate for technology, has the breadth rather than specific product depth, and has the drive and courage to articulate and stand up for a great solution delivering true value for the client.The Quality and Reliability Service (QRS) team is part of Microsoft s Azure Cloud and AI domain and QRS Consultant roles are based primarily out of Hyderabad (and very few in Bengaluru based on need), with some travel as required. QRS Consultants proactively collaborate with other consultants via global virtual teams and report to a Technical Delivery Manager.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.As a Microsoft QRS Consultant, you will deliver quality engagements on high profile projects leveraging your expertise as an advisor, reviewer and/or individual contributor to ensure customer value and meet project objectives.

• Work with customer business team and/or IT Team to gather requirements/clarification on different support tickets/incidents. Work on critical application break-fix issues real-time. Manage Issue escalation within Microsoft and Customer IT (Partner). Adhere to SLA s (Response and Resolution) defined for each of the incident with defined severity.
• Issue triage and isolation for supported solution and other components primarily (but not limited to) built on MS Technologies or on Open Source
• Problem resolution and root-cause analysis and operational documentation; Escalate product bugs to Customer Support/Product Group and follow-up
• Responsible for conducting technical and functional discussions with Customer IT and business team to design, finalize and develop minor enhancements
• Coordinate build deployment and release to Production
• Review feedback from customer staff and propose changes to improve the support process; Set up monitoring and capacity alerts (Build Early Warning system) and review results regularly to advise on issues related to the custom application
• Drive innovation and deliver proactive support to reduce incidents, increase application relevance, availability & performance and accelerate deployments through automation, thus playing a pivotal role in increasing cloud adoption and consumption. Be aware of latest advancements in technology and become trusted advisor for customer
• Help customer adopt Site Reliability Engineering (SRE) practices for improving service availability, latency, scalability, performance, and efficiency.

, QRS Consultants combine their technical skills, creativity and customer focus in order to deliver great solutions to their customers, ensuring maximum value is obtained from Microsoft technologies and solutions.Required qualifications for all QRS Consultants include:

• Highly proficient, customer-facing experience involving project envisioning, planning, design, development and deployment of complex solutions
• Strong understanding of customer and partner business and IT environments, with proven record of delivering successful technical solutions
• Demonstrated ability to focus on the development of customer business agility and business value, while simultaneously providing deep experience with specific technologies
• Strong communication, consulting, analytical and problem-solving skills
• Growth mindset
• Flexible work approaches with strong proactivity and inclination to resolving customer situations
• Demonstrated skills designing and developing technology in area(s) of specialization to solve business problems and help customers in enhancing existing applications; core skills must include Microsoft technology, with open source experience helpful
• Degree in Computer Science Engineering, MCA or equivalent with work experience; higher relevant education preferred
• MCSD/MCSE/MCAD/Azure certification is a plus

Required Skills:

• Strong Object-Oriented Programming and Design experience
• Understanding of Technical Design Patterns
• SQL Programming knowledge
• Strong debugging skills
• .Net 4.0/Core (ASP.Net, Web API, PowerShell script. MVC, TFS/GitHub)
• Azure (Deep technical understanding of IaaS and PaaS with Azure Application Dev experience)
• Deep technical and architectural knowledge of at least 3 of the following areas, as well as broad understanding across the Microsoft Development toolset:

• Cloud Technologies (preferably Azure Full Stack)
• Skills on projects targeting a variety of form factors (e.g. Mobile, IoT)
• Development Languages (e.g. C#, JavaScript, Java, Front end skills like React, Angular etc.)
• Application Lifecycle Management (e.g. Agile, TFS etc.)
• Solution Architecture (e.g. SOA, Enterprise Architecture)

Good to have skills:

• Site Reliability Engineering (SRE) knowledge and hands-on experience in implementing SRE practices
• Industry vertical knowledge Retail, Banking and Finance, Telecom etc.
• Middleware technologies used for integrations
• Knowledge of Azure DevOps, Docker, Kubernetes etc.
• BOT Development
• Power BI
• SharePoint
• AI and ML (Machine Learning) Development experience
• Role Specific Core Skills

QRS Azure PaaS Consultant - Required Skills:

• Knowledge of Azure Paas services
  • Networking
  • Storage
  • Log Analytics
  • Monitoring and scaling app services
• Develop tools, scripts to automate troubleshooting activities and explore diagnostic opportunity on Tenant based monitoring/alerts
• Backup and Restore environments
• Managing Environment Health
• Platform tuning as per application load/nature/seasonality
• Create Automation scripts for platform stability, self-healing and increase resilience
• Ability to quickly identify customer issues related to specific Azure Services or Azure Platform
• Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices etc.
• Ability to create and setup disaster recovery system for custom applications on azure
• Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack; understanding of how applications are affected by the above, and ability to debug same

QRS Azure PaaS Consultant Good to have skills:

• Distributed Systems and Cloud Technology Expertise
• Developing Automation Tools for Operational Excellence
• Release Engineering and Disaster Recovery setup expertise
• Monitoring & Troubleshooting Excellence
• Experience with Site Reliability Engineering
• Efficient in Incident reporting, response, mitigation, and/or escalation
• Proactive involvement in continuous Performance Analysis & Optimization of custom applications deployed on Azure (running on Production instances)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
virtual teamscustomer valuefailure modesfront endenvironmental impact assessmentearly warningcustomer focushigh profile projectsproblem solvingaudio masteringglobal deliveryopen source