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Crm Executive

1.00 to 10.00 Years   Hyderabad   25 Aug, 2026
CentoTech Services Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Job Description (JD) Senior Executive CRM Collections (Real Estate)Job Title: Senior Executive CRM CollectionsDepartment: Customer Relationship Management (CRM) / CollectionsIndustry: Real EstateExperience: 2 to 4 YearsLocation:Osman nagar6 Days workingJob SummaryWe are seeking a proactive and customer-focused Senior Executive CRM Collections to manage post-sales customer collections and maintain strong customer relationships throughout the payment lifecycle. The ideal candidate should have experience in real estate collections, a good understanding of CRM processes, excellent negotiation skills, and the ability to coordinate with internal and external stakeholders to ensure timely collections and customer satisfaction.Key Responsibilities
    • Manage post-sales collections from customers as per payment schedules and company policies.
    • Track customer payment milestones and ensure timely follow-up on due and overdue payments.
    • Maintain accurate customer records, payment status, and collection updates in the CRM system.
    • Coordinate with Sales, Finance, Legal, and Project teams to resolve customer queries related to payments and agreements.
    • Engage with customers through calls, emails, and meetings to ensure smooth collection of dues.
    • Negotiate payment plans and resolve collection-related issues while maintaining positive customer relationships.
    • Generate collection reports, aging analysis, and MIS reports for management review.
    • Ensure compliance with company policies, RERA guidelines, and contractual obligations.
    • Support customers during post-sales processes, including documentation, payment reminders, and handover-related activities.
    • Escalate critical collection issues and recommend appropriate resolutions.
    Required Skills & Competencies
    • Strong knowledge of CRM processes and customer lifecycle management.
    • Experience in post-sales collections within the real estate industry.
    • Excellent negotiation and persuasion skills.
    • Strong communication and interpersonal skills.
    • Ability to handle customer grievances professionally.
    • Good analytical and reporting skills.
    • Proficiency in MS Excel, CRM software, and collection tracking systems.
    • Ability to work under pressure and meet collection targets.
    Qualifications
    • Bachelors Degree in Business Administration, Commerce, Finance, Marketing, or related field.
    • 23 years of experience in CRM Collections, Post-Sales Collections, or Customer Relationship Management within the Real Estate sector.
    Preferred Experience
    • Experience working with residential, commercial, or plotted development projects.
    • Familiarity with payment plans, customer agreements, registration processes, and possession/handover procedures.
    • Knowledge of ERP/CRM platforms such as Salesforce, SAP, Oracle, or industry-specific real estate CRM tools.
    CTC: As per company standards and candidate experience.Reporting To: CRM Manager / Collections Manager.

Keyskills :
erpsales

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