Customer Care Associate II

Job Description

Purpose:Responsible for responding to customer inquiries and complaints that are received from Customers. Ensuring and initiates a variety of real-time processes within the customer support applications that are provided for the company which requires to support customer care . Using a computerized system, responds to customer inquiries within the customer support environment. To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Order Processing or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. The purpose of the role is to respond to customer service support / a role of service desk representative / written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support. Scope: General: Senior level job with considerable work experience Has developed specialized skills or is multi-skilled through job-related training Completes a variety of atypical assignments May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions towards end to end task management. Completes work with a limited degree of supervision and set target for each account/queues as per the given training. Acts as an informal resource for colleagues with less experience May have specialized external certification (technical roles not an mandate) Primary Responsibilities:Gathers information, researches/resolves inquiries and logs quires with the customer support environment. Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of inputDisplay team work and support to the Global teams across.QualificationsCandidate Education: Minimum Bachelor s Degree Any stream Candidate Background: Minimum Superior Customer Service/Relation skills including first and second level question probing ability Minimum Excellent written and communication skills. Minimum Computer Navigation & Typing Skills 25+ wpm Minimum Ability to complete required training program and meeting the required KPIs Minimum Must display and carry Team spirit Minimum Must respond to every mail and query with a sense of urgency and give direct, accurate information. Minimum Familiar with computers and Windows-based applications Minimum Must have the ability to perform in a professional and courteous manner at all times Minimum Must be clear spoken and have strong grammar in written communication skills Preferred May need on customer service delivery or able to resolve customer complaints expertise. Some roles may have bi-lingual or licensure specifications. Additional Role Requirements: Candidate will need to be 18 years of age or older Ability to pass a Drug Test (only applicable to job roles in the United States) Ability to pass a Background Investigation including Credit Check (only applicable to job roles in the United States)Primary Location- India-Karnataka-BangaloreOrganization-GRSOSchedule- Full-time, Purpose:Responsible for responding to customer inquiries and complaints that are received from Customers. Ensuring and initiates a variety of real-time processes within the customer support applications that are provided for the company which requires to support customer care . Using a computerized system, responds to customer inquiries within the customer support environment. To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Order Processing or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. The purpose of the role is to respond to customer service support / a role of service desk representative / written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support. Scope: General: Senior level job with considerable work experience Has developed specialized skills or is multi-skilled through job-related training Completes a variety of atypical assignments May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions towards end to end task management. Completes work with a limited degree of supervision and set target for each account/queues as per the given training. Acts as an informal resource for colleagues with less experience May have specialized external certification (technical roles not an mandate) Primary Responsibilities:Gathers information, researches/resolves inquiries and logs quires with the customer support environment. Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of inputDisplay team work and support to the Global teams across.QualificationsCandidate Education: Minimum Bachelor s Degree Any stream Candidate Background: Minimum Superior Customer Service/Relation skills including first and second level question probing ability Minimum Excellent written and communication skills. Minimum Computer Navigation & Typing Skills 25+ wpm Minimum Ability to complete required training program and meeting the required KPIs Minimum Must display and carry Team spirit Minimum Must respond to every mail and query with a sense of urgency and give direct, accurate information. Minimum Familiar with computers and Windows-based applications Minimum Must have the ability to perform in a professional and courteous manner at all times Minimum Must be clear spoken and have strong grammar in written communication skills Preferred May need on customer service delivery or able to resolve customer complaints expertise. Some roles may have bi-lingual or licensure specifications. Additional Role Requirements: Candidate will need to be 18 years of age or older Ability to pass a Drug Test (only applicable to job roles in the United States) Ability to pass a Background Investigation including Credit Check (only applicable to job roles in the United States)Primary Location- India-Karnataka-BangaloreOrganization-GRSOSchedule- Full-time

Keyskills :
sales customerservice retail target billing customerservicedelivery teamspirit servicedesk globalteams customercare servicedelivery customercomplaints computernavigation ustomersupp derprocessing