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Customer Care Executive

Fresher   Hyderabad   19 Oct, 2024
Square Business Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
Salary< Rs 50,000 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer care executives are the support system of companies that often communicate with their customers. These professionals help companies develop and maintain strong relationships with customers and clients. Knowing more about this profession can help you decide if you want to pursue this career path. In this article, we answer, What is a customer care executive , outline their primary and high-level duties, discuss what skills they use to do their job well and share some useful tips to excel in this career.All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
    • conducting customer satisfaction surveys to understand what areas of the companys services need improvements
    • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
    • curating streamlined email and social media communication mediums for offers, updates and much more
    • dealing with customer issues and churning out an easy-to-follow solution
    • managing payment and delivery of customer orders
    • helping customers choose the right product for their requirements and budget
    • handling customer concerns and complaints in a timely manner
    • informing customers of upcoming promotions or deals
    • establishing a positive rapport with all clients and customers in person or via phone
    • forming reports based on customer satisfaction statistics and helping their team to develop new skills
    • fixing appointments based on the availability of customers and clients
    • interacting with customers to ensure they have a desirable and shareable experience
    They often pass on customer service data to higher authorities, which leads to significant changes within the customer service departments response guides and in-house processes.

Keyskills :
hindienglish

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