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Customer Care Executive

0.00 to 2.00 Years   Hyderabad   01 Apr, 2025
Conneqt Business Solutions Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Process: Axis Bank Inbound Voice (Customer Support)Qualification: Intermediate & AboveSalary: Freshers: 14000 TH (NAPS)Languages: English & Hindi6 Days Working 1 rotational week off2-way cab transportation up to 35 KM radius Nodal point pic & dropPosition Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.Duties and Responsibilities
    • Answers inquiries by clarifying desired information; researching, locating, and providing information
    • Determines requirements by working with customers
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Cross sell
    Education RequirementsUnder Graduates/GraduatesSkills and Abilities
    • Basic Telephone Etiquettes and basic computer skills
    • Ability to write, read and speak English to suit business need
    • Agent should be able to communicate in English, Hindi
    • Regional language proficiency as required
    • Decision Making, numerical ability & logical reasoning
    • Customer Focus and Being Attentive

Keyskills :
communication skillsflexible

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