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Customer Care Executive

1.00 to 10.00 Years   Hyderabad   28 Jul, 2026
Tricolour Manpower Solutions LLP
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position: Customer Service Executive Domestic Voice Process Location:Hyderabad Experience:0 - 3 Years Salary:2 LPA - 4 LPA Employment Type: Full-time Shift: Day Shift / Rotational Shift (as per business requirement)Job SummaryWe are looking for a Customer Service Executive to handle inbound and outbound customer calls, address customer queries, resolve complaints, and provide excellent customer support. The ideal candidate should possess strong communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.Key Responsibilities
    • Handle inbound and outbound customer calls professionally.
    • Resolve customer queries, complaints, and service requests promptly.
    • Provide accurate information about products, services, and company policies.
    • Maintain high levels of customer satisfaction through effective communication.
    • Record customer interactions and update CRM/database accurately.
    • Escalate complex issues to the concerned department when required.
    • Meet daily productivity and quality targets.
    • Follow company processes, SOPs, and compliance guidelines.
    Required Skills
    • Excellent verbal communication skills in English / Telugu / Hindi / Kannada / Assamese / Tamil / Bengali
    • Good listening and interpersonal skills.
    • Basic computer knowledge and typing skills.
    • Ability to handle customer complaints with patience and professionalism.
    • Familiarity with CRM software is an added advantage.
    • Strong problem-solving and multitasking abilities.
    Qualifications
    • Any Graduate or Intermediate (12th Pass).
    • 0 - 3 years of experience in Domestic Voice Process, Customer Support, Call Centre, or BPO.
    • Freshers with excellent communication skills can also apply.

Keyskills :
domestic bpooutbound callingtelesalesinbound processcustomer carebpo voice

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